With a few simple clicks and minimal requirements for information, the potential customer is able to talk to your PA directly over the internet in the form of Instant Messaging.

The live help feature for your website will comprise the following:

Website Pushing:
URLs can be “pushed” to a visitor, which will then be opened in a new browser window. The operator can also instruct the browser to go to a new page using the same window, which can be used to give a tour of the website to the visitor.

Quick Phrases:
Operators can prepare saved responses for commonly asked questions so that they do not have to type them out every time. These can be phrases or URL links that can be “pushed” into the other side.

IP Blocking:
Operators can choose to ban visitors who are abusing the system.

Transfers and Conference:
Operators can invite other operators to join an existing support session. This allows operators to ask for help from other operators when they encounter cases that they can not handle alone. The operators can then handle the visitor together as a team (analogous to a conference call), or the case can be referred to the new operator (analogous to a call transfer).

Traffic Monitoring:
Monitor and track visitors to your website. You can see their IP address, the page they are currently on, where they came from, how many pages they have visited, the amount of time spent on your website and more, all in real-time.

Efficient Toggling:
Operators can handle multiple support sessions using a very efficient tabbed interface.

Multi-Lingual:
The system is full Unicode enabled to support all languages. The applications interface has already been translated into many languages. You can setup the system so that visitors can choose the language they wish to use.