Your PA is notified as soon as the request has been submitted and instantly makes the call to assist the potential customer as far as possible. A full, detailed report of each conversation is then sent to you directly with a call-to-action if required (e.g. Would like to book as soon as possible, please call back!)

Important data is also collected each time (email addresses, media sources & telephone numbers) which helps you make the most of your marketing.

Combine Call Back Answering with our Telephone Answering service for better results. With Telephone Answering, your PA can go a step further and assist the customer more effectively. Your PA can even book appointments, lessons, jobs etc, take payments or schedule reminder emails or texts to your AND/OR the customer.

More details here: http://www.ukanswer.com/answering-services/callback-answering

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With a few simple clicks and minimal requirements for information, the potential customer is able to talk to your PA directly over the internet in the form of Instant Messaging.

Your PA will assist the customer as best they can, using information on our system provided by you at point of set-up. Once the conversation has ended, your PA sends you a ‘sum-up’ of the conversation; pointing out any required action (e.g. would like to book, please call back asap!) You also receive a user-friendly version of the entire conversation for your reference.

A truly essential service for any business. Eliminating hesitation with no extra work for you.

More details here: http://www.ukanswer.com/answering-services/live-help-answering

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1 ) Set a fixed, daily routine – scheduling definite time for certain matters (e.g. dealing with post, calling back customers, etc)

2 ) Do the most difficult things when you feel at your best. Attend to smaller business when your brain cannot cope with anything else.

3 ) Fix a deadline for all jobs and stick to them. Remember; work will always expand to fill any available / free work time.

4 ) Don’t postpone important matters that are ‘unpleasant’. They will not grow anymore pleasant as time goes on.

5 ) Arranged a fixed time everyday that you are unavailable; remembering to inform colleagues when you wish to work un-disturbed.

6 ) Always: do one thing at a time! Too many jobs going on at once is very confusing and tends to make things more difficult!

7 ) When making a telephone call – pre-plan what you want to say & what you’re calling to find out – making brief notes of the conversation for later referral.

8 ) Productive ideas are like gold. You never know when an idea could change things for the better – collect all your ideas in one place, write them down the moment you get them ensuring you don’t forget any!

9 ) When you start a piece of work, whatever it may be; finish it if possible. If you split the task up too much, or it joins your pile of ‘Things to do’ it can be very easy to lose track.

10 ) Arranging definite times/meetings for discussing business matters with your colleagues – this will always help your team work more efficiently & helps to avoid interrupting each other too often.

11 ) Be selective – learn to say “no”. Ask yourself: “Am I the right person for this task”?

12 ) Depending on its urgency: avoid taking work home. Home should be used as a place to un-wind and think clearly, not to continue with an already hard day’s work.

13 ) Do things properly, but avoid un-necessary perfectionism. This will leave more time for other important things.

14 ) A key thing to bear in mind: Stress and fatigue are not usually caused by what you have done, but by what you have not done. A diary is a great way to ensure important things get done.

15 ) Always take a moment before starting a task. There’s nothing SO urgent that there is not time to consider it first.

16 ) Lastly, ALWAYS ask yourself when under pressure “Should I be doing this, or could it be given to one of my staff”?

17 ) Your team are important when it comes to business. Spend time in getting to know your staff and how you could help them improve their work efficiency.

18 ) Make it a rule to check your use of time. Ask yourself if you could be doing something more productive at any moment.

19 ) If possible, arrange your breaks at times when you cannot work effectively. (e.g. when the people you need to talk to are unavailable).

20 ) Analyse your time wasters. Take steps to avoid them or diminish their effects by sticking to the point of conversation and not spending valuable time on ‘small-talk’.

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- Computer literacy and proficiency in Microsoft office applications.
- Excellent telephone manner
- Outstanding customer service skills
- Organisational skills and is punctual, flexible and trustworthy.
- A proven track record in sales.

On top of this, she can also:

- Answer all your incoming calls, taking detailed messages
- Answer your emails, faxes, mail/post and notifying you directly.
- Design you a stylish new website and answer all website correspondence
- Create and design your commercial Facebook & Twitter, monitoring them all day, answering all questions, posts and comments whilst implementing consistent and productive information
- Organise a consistent email campaign, answering all correspondence
- Install a Live help feature on your website which links directly to herself, answering all customer enquiries and giving you a summary of the conversation
- Contact you quickly and directly for anything of urgency, transferring the call to any number if needed.

She also states, you only pay her for what she works she will never take a holiday and you do not have to pay PAYE.

Now, with this lovely young lady proposing all of this to you, would you employ her?

As a business owner I know I would!

For more information or to discuss this lovely young lady working for you

Please call 01983 86 10 00 or Click here to chat to us live online now.

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And then one day he made a call
To the Queen Bee of them all -
“Don’t worry” she said, “I understand,
I’ll take your business by the hand.”

WOW BUZZZZZZED THE BEE

She answers my phones & emails too
My admin’s sorted, & my “Things To Do”.
She built me a web site so people could see
And she looks after my facebook and twitter for me.

Now I have a lot more hours
To gather nectar from my flowers
So thank you Queen Bee for emailing me -
Without your assistance where would I bee.

The post The Busy Bee appeared first on - UK Answer -.

A long standing and loyal client contacted us with some tragic news. Her husband of 32years had recently been diagnosed with cancer and understandably, she was extremely upset.

She called her PA to find out if we could do anything further in terms of assistance during times of vacancy. An urgent message was passed onto our office manager who began to create a tailor made package for our client on this much needed occasion.

Our client was contacted the next day with a proposal to which she was incredibly appreciative. Our client now has 2 delegated PA’s that run 33 individual diaries for various driving instructors and trailer training specialists, answering all incoming calls, filtering all company emails, and ensuring our client is disturbed as rarely as possible during the period of her husband’s chemotherapy.

With things being in this state for a prolonged period of time, our PA’s suspected the worst. Our client’s birthday was oddly on the same day as her husbands, which they both spent together in hospital. Upon finding this out, our PA arranged a bouquet of flowers to be delivered to the ward on the day, signed by all staff at UK Answer, extending our best wishs in their time of hardship.

On August 17^th 2011, our PA received a call from the client. She was ecstatically happy, ‘HE MADE IT’ she stressed, at which point our PA burst into tears, cuddling her colleague with joy.

Our clients company profits have increased by 6% in the last year and with her husband successfully making it through chemotherapy, it’s a very happy ending indeed.

The post They did it! appeared first on - UK Answer -.

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As marketers we all understand how tough a job it can be building out your list. You might have great content to share but some people, particularly when they have just discovered your business, can be quite reticent to give you their email address.

In a situation like this, you might think you have two options:

1. Keep your prospective clients locked out and prevent them from enjoying your insight and thought leadership (not recommended)
2. Give your content away for free (i.e., without collecting contact details—again not ideal)
3. Use social media tools to lower the barrier to entry and build your reputation

In a world where people are fearful of spam and mindful of creating overly cluttered inboxes, you are going to have to work a little harder to collect more actionable contact details such as email addresses and telephone numbers. You should also bear in mind that during the initial research phase of any new project a direct approach by a salesperson or marketing message might seem a little pushy and therefore off-putting.

Thankfully, social media sites such as Facebook and Twitter give the marketer an excellent halfway house to engage with prospects, allowing you to build your reputation without forcing people to share too much of their personal information.

Ultimately, you WILL want to persuade your social connections to formalize their relationship with you by opting-in to receive your email communications.  But because many people believe (incorrectly) that they are more in control of their social media connections than they might be with email, they are more likely to “like” or “follow” a business than share email addresses with an unknown connection.

Three tips to build your reputation and your list via social media

1. Don’t try and sell the farm via social media. Offer useful tips and advice, but don’t give too much away. Top ten tips are a great way to encourage engagement, but save more detailed advice such as whitepapers, ebooks and downloadable tutorials for your email subscribers. Always push your email list membership as an added-value service alongside any social giveaways.
2. Encourage social media connections to share your promotions with their network. Competitions, prize draws and free content are all great ways to do this. By NOT insisting on the collection of personal details other than a social media “like” or “follow” will lower the barrier to entry, spread your message and help build your reputation.
3. Keep it social. Reference customer quotes and engage in conversations. Don’t be too quick to push for email sign-up, but make it as easy as possible for subscribers to join once they are ready. iContact provides a neat little tool for building email lists from within Facebook as well as tools to help share email messages across the various social networks.

Written By:
John Hayes, iContact EMEA Business Development Executive

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Arrests and convictions were made.

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One of the tenants who had a 9 month old baby took it upon himself to call a reputable electrician directly. We all breathed a sigh of relief assuming that all would be back to normal in time for Christmas.

Shortly afterwards we received a call from the extremely concerned electrician who had found a dangerous chemical leak in the basement. He insisted that the building be vacated immediately and advised us that he had contacted the council for help and advice.

When our client rushed to the scene, there was no sign of the landlord who had failed to return any calls. When the council arrived they condemned the building as toxic and unsafe, advising that they couldn’t offer much support due to lack of emergency accommodation.

We received many upsetting calls from some of the tenants who were now left homeless and couldn’t afford temporary accommodation. With UK Answer’s help, our client found bed and breakfast for these desperate families and everyone was made comfortable just in time for Christmas. Our client quickly found new homes for all the tenants.

The building remains uninhabitable as the landlord could not afford to have the necessary work done to
make it safe.

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