Category Archives: Blog

By using the form on your website, your visitors can easily request a call back. Your PA is notified as soon as the request has been submitted and instantly makes the call to assist the potential customer as far as possible. A full, detailed report of each conversation is then sent to you directly with Continue Reading

A live help box is always an excellent feature for any website. It can eliminate potential customer hesitation in contacting your business, increase customer satisfaction and assist in making a bigger impression on website visitors. With a few simple clicks and minimal requirements for information, the potential customer is able to talk to your PA Continue Reading

The following 20 business tips, we’ve picked up along our journey: 1 ) Set a fixed, daily routine – scheduling definite time for certain matters (e.g. dealing with post, calling back customers, etc) 2 ) Do the most difficult things when you feel at your best. Attend to smaller business when your brain cannot cope Continue Reading

Say, a lovely young lady walks into your office and has: – Computer literacy and proficiency in Microsoft office applications. – Excellent telephone manner – Outstanding customer service skills – Organisational skills and is punctual, flexible and trustworthy. – A proven track record in sales. On top of this, she can also: – Answer all Continue Reading

There was a little Busy Bee Too busy to answer the phone was he Buzzing here & buzzing there He simply had no time to spare. And then one day he made a call To the Queen Bee of them all – “Don’t worry” she said, “I understand, I’ll take your business by the hand.” Continue Reading

One of our PA’s received a distressing call that was very emotionally unbalancing… A long standing and loyal client contacted us with some tragic news. Her husband of 32years had recently been diagnosed with cancer and understandably, she was extremely upset. She called her PA to find out if we could do anything further in Continue Reading

Interview from the Island’s magazine ‘Style of Wight’

The owner of a local beauty spot, whose grounds had been vandalized contacted our client, owner of a security company. The caller was extremely upset and angry that people could do such a thing to these ancient and sacred grounds. She explained that a huge amount of hard work had been put into keeping the grounds presentable, Continue Reading

It’s Christmas Eve at UK Answer. Our client, whose business is property management receives an urgent call. “Hi, we have no electricity, could you please arrange for an emergency electrician to come to the building immediately?” Almost immediately UK Answer’s phones started ringing frantically with calls from the other tenants who were in the same situation. One of Continue Reading

I have been in business now for over 30 years and I have 16 drivers on my team. Before UK Answer came into our lives, my wife and I always answered the calls, did the bookings plus all the admin associated with the business. When I heard about UK Answer’s services, I saw the sense in Continue Reading